Privacy Policy

1. OVERVIEW

OzeIT (“We”, “Us”, “Ours”, Our”) is committed to protecting Your personal privacy. This Privacy Policy tells how We use the personal data we collect from You.

2. PRIVACY LAWS

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which We collect, use, disclose, store and dispose of Your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

We are subject to laws relating to the protection of personal information. Where We provide Telecommunications Services, it is subject to privacy obligations under the Telecommunications Act 1997 (Cth).

Our direct marketing activities must also comply with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2010 (Cth).

If We collect health information, it may be required to comply with statutory requirements relating to health records.

3. WHAT DATA DO WE COLLECT

OzeIT collects the following data:

(a) Personal identification Information (including, names, email address, phone numbers, other contact details, date of birth, occupation, driver’s licence, employment history, salary information, Tax File Number, qualifications, ethnic or racial origin, religious beliefs, political association, professional memberships, criminal record, health and genetic information, and other identifying information,

(b) financial information, bank account details, credit card details, type of credit, day on which the credit is entered into and terminated, the terms and conditions of the credit that relate to the repayment of the amount of credit, the maximum amount of credit available under our credit terms, repayment history information (RHI), transaction history information, default information, serious credit infringement information and court proceeding information, details for accessing managed customer equipment or software;

4. HOW WE COLLECT PERSONAL INFORMATION

Most of the data we collect is when you directly provide Us with information in person, by telephone or by email.

We also collect and process data when you:

(a) Complete a form or relating to a product or service

(b) Engage with our website or online services

5. HOW WE WILL USE YOUR DATA

When You become, or apply to become, Our Customer, We collect a range of information that We need to assess

Your application and manage Your account(s). This purpose of collecting this information is:

to verify Your identity;
to comply with the law/a court order;
to provide the Services that You require;
to develop new Services;
to administer and manage those Services including charging, billing, obtaining payment, fault management, complaint handling and debt collection;
to communicate with You directly, via email, phone, SMS and other means of communication about Service usage, Service charges, events, Our products and Services, complaint and fault management, and other ways the Services provided to You could be improved;
information relating to the ownership of a property for the installation of network equipment or hardware;
information about any medical conditions that may require consideration in providing of a service;
to conduct appropriate checks for credit worthiness and for fraud;
as required or authorised by Law (including under the Telecommunications (Interception and Access) Act 1979 (Cth) and the Telecommunications Act 1997 (Cth);
as required by or in accordance with any mandatory industry code or standard registered under the Telecommunications Act 1997 (Cth); and
to comply with requests for information issued to Us by agencies and courts that are entitled to obtain the information under Australian Law.

6. SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

for the primary purpose for which it was obtained
for a secondary purpose that is directly related to the primary purpose
with Your consent; or as required or authorised by law.

7. STORAGE AND SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Some of the security measures We use a combination of digital security, technical controls and internal processes to keep Your information secure.

When Your Personal Information is no longer needed for the purpose for which it was obtained, We will take reasonable steps to destroy or permanently de-identify Your Personal Information.

While some information is collected in hard copy, most of the Personal Information We collect is, or will be, stored in secure electronic databases which will be kept by us for a minimum of 7 years.

8. DATA TRANSFERS, STORAGE AND PROCESSING GLOBALLY

We operate globally and may process your personal information in locations around the world for the purposes described in this privacy policy. In some of the countries to which we transfer personal data, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of Australia.

Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. These steps may include implementing standard contractual clauses where recognized by law, obtaining your consent, or other lawful means of transferring personal information.

9. THIRD PARTIES

Where reasonable We will collect Your Personal Information only from You. However, in some circumstances We may be provided with information by third parties. In such a case, We will take reasonable steps to ensure that You are made aware of the information provided to Us by the third party.

You may also choose to provide similar details of Your authorised representative, such as another family member, third party service provider or nominated representative. You must ensure that You have obtained the consent of such persons for Us to collect and hold their personal information.

10. MARKETING

OzeIT would like to send You information about products and services of Ours that We think may be relevant to You, as well as those of our partner companies.

If You do not wish to receive marketing material from Us about events, products and Services, You may unsubscribe from our mailing/marketing lists at any time by contacting Us in writing.

11. DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

to Service providers who provide Services to us, such as providers of telecommunications services;
to credit reporting agencies;
to third parties where You have given consent to the disclosure; and
to government, Law enforcement and national security agencies and regulatory bodies where this is necessary for us to comply with our legal obligations.

Your Personal Information may be disclosed to overseas recipients. Those overseas recipients are contractors of OzeIT and are required as part of their terms of contract or service to acknowledge and agree to abide by Australian Privacy laws and the privacy laws of the jurisdiction in which they are located.

12. YOUR DATA PROTECTION RIGHTS

OzeIT would like to make sure you are fully aware of all of your data protection rights. You are entitled to the following.

The right to Access: You may access the Personal Information We hold about You to update and/or correct it, subject to certain exceptions. If You wish to access Your Personal Information, please contact us in writing.

We will not charge any fee for Your access request, but may charge an administrative fee for providing information that requires complex or detailed searching or for a hard copy of Your Personal Information.

The right to rectification: You have the right to request OzeIT to correct any information you believe is inaccurate. You also have the right to request OzeIT to complete information you believe is incomplete.

The right to erasure: You have the right to request that OzeIT erase your personal data, under certain conditions and subject to OzeIT’s legal obligations.

The right to restrict processing: You have the right to request OzeIT to restrict the processing of your personal data, under certain conditions.

The right to object to processing: You have the right to object to OzeIT’s processing of your personal data, under certain conditions.

The right to data portability: You have the right to request that OzeIT transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

In order to protect Your Personal Information, We may require identification from You before releasing the requested information.

13. MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is important to Us that Your Personal Information is up to date. We will take reasonable steps to make sure that Your Personal Information is accurate, complete and up-to-date. If any of Your details change You can contact Us to review and update Your information. There is no charge to submit a request to update Your information.

14. POLICY UPDATES

This Policy may change from time to time and is available on our website www.ozeit.com.au/legal.

15. PRIVACY AND POLICY COMPLAINTS

If You have any queries or complaints about privacy, please contact our Privacy Offer at:

Attn: Privacy Officer

Online https://www.ozeit.com.au

Email: helpdesk@ozeit.com.au

Phone: 1300 780 588

If You make a complaint about privacy, We will acknowledge receipt of Your complaint and try to investigate and

respond within 30 days.

You can also lodge a complaint with a relevant regulator such as: